Privacy Policy

Introduction

AutoMaster ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our auto repair shop management system.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services. By accessing the website and using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect information that you voluntarily provide to us when you register for our services, express interest in obtaining information about us or our products, participate in activities on our platforms, or otherwise contact us.

The personal information that we collect depends on the context of your interactions with us and may include the following:

Personal Information

• First and last name
• Email address
• Phone number
• Business name and address
• Job title
• Mailing address
• Payment information (when applicable)

Business and Customer Data

When using our auto repair shop management system, you may input information about your business operations and customers, including:

• Customer contact information
• Vehicle information and service history
• Appointment details
• Parts inventory data
• Employee information
• Financial transaction records

Automatically Collected Information

Additionally, we may collect certain information automatically when you visit our website or use our platform, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Usage patterns and preferences
• Time spent on pages
• Pages visited
• Referring website addresses

How We Use Your Information

We use the information we collect for various business purposes, including:

• Providing Services: To provide and maintain our services, process transactions, and send related information including confirmations and invoices.
• Customer Support: To respond to inquiries, provide technical support, and address service issues.
• Improvement: To improve our website, products, and services based on usage patterns and feedback.
• Communication: To communicate with you about updates, security alerts, and support and administrative messages.
• Marketing: To send promotional communications about new features, offerings, and events (with your consent where required by law).
• Research and Analysis: To conduct research and analysis to better understand how users access and use our services.
• Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements.

Disclosure of Your Information

We may disclose your information in the following situations:

• Service Providers: We may share information with third-party vendors, service providers, and contractors who perform services for us or on our behalf.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, and that of our customers or others.
• With Your Consent: We may disclose information for other purposes with your consent.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication procedures
• Regular backup procedures
• Employee training on data security

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request information about the personal data we hold about you and how it is used.
• Correction: You have the right to correct inaccurate or incomplete information about you.
• Deletion: You can request the deletion of your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your information under certain conditions.
• Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your information based on our legitimate interests.
• Withdrawal of Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website. Cookies are small text files that are stored on your device when you visit a website.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of our website and services.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website.
• Functionality Cookies: Used to recognize you when you return to our website and to personalize content.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver more relevant ads.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

We may transfer, store, and process your information in countries other than your own. Our servers are primarily located in Canada, but we may engage service providers based in other countries. By accessing our website and using our services, you consent to the transfer of information to countries outside your country of residence, including countries that may have different data protection rules than those of your country.

We ensure that any international transfers of personal data are subject to appropriate safeguards as required by data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at: