Return & Refund Policy

Introduction

At AutoMaster, customer satisfaction is our priority. This Return & Refund Policy outlines the terms and conditions for returns, exchanges, and refunds for products and services purchased from AutoMaster.

Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms described herein.

Eligibility for Returns

• Products must be returned within 30 days of purchase.
• Items must be unused, in original packaging, and in the same condition as received.
• Proof of purchase (receipt or invoice) is required for all returns.
• Certain items such as downloadable software, gift cards, and special-order parts are non-returnable.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to your original method of payment.
• Shipping and handling fees are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our support team to arrange the exchange.

Return Shipping

You will be responsible for paying for your own shipping costs when returning an item, unless the return is due to our error (e.g., wrong item shipped, defective product).

We recommend using a trackable shipping service to ensure your return reaches us safely.

Services and Subscriptions

For digital services, subscriptions, and software licenses, refunds may only be granted if requested within 7 days of purchase and if the service has not been fully used or activated.

Contact Us

If you have any questions about this Return & Refund Policy or need assistance with a return, please contact us: